We understand if there are travel restrictions in your state that you are unable to travel to the your nearest post office to lodge your return within the 30-Day window.
Please note we have extended this period to STATES AFFECTED BY THE LOCKDOWN ONLY to allow our online customers to lodge the return their parcel(s) within 10 business days or 45-days, whichever is earlier, once the restrictions is lifted.
As all returns are processed manually and due to the Coronavirus pandemic there may be a delayed response, but please allow up to one week for a response. We thank you for your patience.
We understand that sometimes a product just doesn't fit
That's why we offer:
- 30 Day FREE Returns/Exchanges*
To be eligible for a refund/exchange the products you are returning must be:
- Purchased within the last 30 days
- Items must be unworn and in original packaging
- Items must be purchased from Just Bee online (not from a stockist)
If you qualify for a return/exchange, you are not liable for the postage cost of returning products within Australia via Just Bee’s nominated courier service or an Australia Post return booked via our Returns Booking page.
(Service fee may be administered on returned items with net purchase below $79.00)
Please keep in mind we offer 30 day return/exchanges. Just Bee does not accept returns/exchanges after 30 days from the date of purchase.
If any items are not eligible for a refund we will contact you and return those items to you at your cost. These items will incur a postage charge - $9 for Australian returns and $25 for New Zealand returns. All efforts will be made to contact you, however, if we do not hear from you within 60 days we reserve the right to dispose of your items. Shipping charges on products under $79 is non-refundable.
*FREE returns eligible only on your first return. Any returns after will incure a postage charge. Shipping costs are not eligible for a refund.
You will need the following details:
- Order #
- Details of the item you wish to return
- Reason for return
- If exchanging, please include the size, style and colour you would like to exchange for.
PURCHASED AT A STOCKIST (e.g. MYER)
Just Bee purchases made at a third party stockist can only be returned back to the same stockist, and are subject to the returns policy of the store.