Terms & Conditions

 

Just Bee.com.au is the shopping website of Fujian Footwear Australia Pty Limited that allows consumers to browse, select and purchase products from Fujian Footwear Australia Pty Ltd ABN 81 583 748 348.

 

Use of the Just Bee Website is subject to acceptance of these Terms and Conditions.

 

DISCLAIMER AND LIABILITY

Every effort has been made to ensure the information contained on the Website is correct, however Just Bee makes no warranty as to the accuracy, comprehensiveness, or correctness of any products on the Website, and provides all products on an “as is” basis.

Just Bee, including our partners, directors, officers, shareholders, employees, agents, contractors, and other third parties associated with running the Website, to the maximum extent permitted by law, disclaim all liability and responsibility for any loss or damage that might be suffered by you or any third party caused by the Website or the products sold on it INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.

 

PRIVACY

For information on how we collect and handle personal information please see our Privacy Policy.

 

PERSONAL INFORMATION

In order to purchase products from the Website, you will need to create a Just Bee account prior to making a purchase.  You must also create a Just Bee account to engage with the Just Bee community to make comments on our Website.

As an account holder you are required to provide Just Bee with accurate personal information including a valid email address. Provision of another person’s details as your own will not be deemed acceptable.

As an aide to fraud prevention we may require proof of identification of the cardholder prior to releasing the order.

Any personal information collected by Just Bee shall not be disclosed to any third party unrelated to Just Bee’s business unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure. Just Bee otherwise relies on its Privacy Policy.

 

TEXT MARKETING AND EMAIL NOTIFICATIONS 

By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text and email notifications (for your order, including abandoned cart reminders) and text or email marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase. 

If you wish to unsubscribe from receiving text marketing messages and notifications click the unsubscribe link on any mobile message sent from us or use the unsubscribe link we provided you within any of our emails. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

TEXT MARKETING TERMS AND CONDITIONS

We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our marketing and notifications in, you agree to these terms and conditions.

By entering your phone number in the checkout or subscribers information and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase. 

Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

 

If you wish to unsubscribe from receiving text marketing messages and notifications click the unsubscribe link any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

JUST BEE LOYALTY PROGRAM

In order to be apart of the Just Bee VIP Program, you will need to create a Just Bee VIP account. This will allow points to be accrued and discounts to be sent via email when applicable. 

As an account holder you are required to provide Just Bee with accurate personal information including a valid email address. Provision of another person’s details as your own will not be deemed acceptable.

As an aide to fraud prevention we may require proof of identification of the cardholder prior to releasing the order.

Any personal information collected by Just Bee shall not be disclosed to any third party unrelated to Just Bee’s business unless such a disclosure is authorised or required by law, or you have expressly consented to such a disclosure. Just Bee otherwise relies on its Privacy Policy

All our sales and promotions are not to be combined with any other offer or promotion, Including but not limited to the Just Bee VIP discount vouchers codes.

CREDIT CARD INFORMATION & PAYMENT

Credit card information collected for the purpose of payment of products purchased at Just Bee will be stored securely using a PCI DSS compliant solution.

Credit card information will be masked on your account and will not be visible to Just Bee Customer Service operators.

Provision of credit card information as payment for the product/s constitutes an agreement for your purchase of the selected product/s.

You must not pay or attempt to pay for product/s using fraudulent credit card information.(need more information from RE in regards to how information is stored and captured on the site)

 

SECURITY OF YOUR ACCOUNT

If you create an account with Just Bee and the Just Bee Loyalty Program, you will be required to provide a password. You acknowledge that you are solely responsible for maintaining the security of your password.

Each time you use the password, you will be deemed to be authorised to access and use the Website in a manner consistent with these Terms & Conditions. This means that you are responsible for any products purchased using your account details.

You must notify Just Bee if at any time you believe someone has access to your password.

 

REVIEWS AND COMMENTS

You may post reviews and make comments on the content on our Website. The content however must not be illegal, obscene, threatening, defamatory, infringing of intellectual property rights, invasive of privacy, or otherwise objectionable to third parties and is not permitted to consist of or contain software viruses, commercial solicitation, mass mailings, or any form of “spam.” Just Bee reserves the right to remove such content at any time, and without notice to you.

If you post content, and unless we indicate otherwise, you grant Just Bee a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, distribute, and display such content on its Website and on any other marketing material Just Bee may create.

If you opt out of the Post a review email it will unsubscribe you from those communications only.The user will still get the promotional emails if subscribed but will not get the review email for the purchased product.

 

PRICING AND GST

For customers within Australia, all prices are listed in Australian Dollars and include GST.

For New Zealand customers, prices are listed in New Zealand dollars and do not include GST provided the purchase was made within and delivered to New Zealand.

All prices are subject to change. All prices displayed on this Website are only valid online at the time shown.

 

STOCK AVAILABILITY

Just Bee attempts to present the availability of stock accurately however stock availability constantly varies and is only valid at the time shown.

If an ordered item isn’t available or we are unable to fulfill your order we may attempt to arrange an alternative item or will provide a full refund.

For more information please see our Delivery Policy page.

 

CUSTOMER COMMUNICATIONS

For information on how Just Bee will communicate with you please see our Privacy Policy.

 

ORDER CANCELLATIONS

Once you have placed your order, Just Bee are unable to cancel, add, remove or make changes to your order including your delivery details, items, colours, sizes or removing the items from your order.

Just Bee also reserves the right to cancel your order if:

  • You provide an unauthorised credit card
  • We are unable to process payment on the credit card provided
  • You provide invalid personal details
  • If, when required, you cannot provide acceptable proof of identity
  • The product has become unavailable
  • If, for any reason, we don’t reasonably believe we can successfully complete delivery

Just Bee will attempt to notify you before cancelling your order.

 

SUSPENSION, TERMINATION AND EFFECT OF TERMINATION

If you breach these terms and conditions, Just Bee reserves the right to suspend or terminate your account at any time without prior notice to you. If your account is suspended or terminated, you will not be able to access the Website.

If you are awaiting delivery of products, Just Bee reserves the right to cancel your order. A refund may be issued to the credit card provided during the purchase process.

 

DELIVERY

For information on delivery, please see our Delivery Policy page.

 

RETURNS

Just Bee offers a 30-Day Free* Return Policy. This policy includes rights you are entitled to under the Australian Consumer Law. *FREE returns eligble only on your first return. Any returns after will encur a postage charge.

You are not liable for the postage cost of returning products purchased if returning the products from within Australia Just Bee’s nominated courier service, provided your order qualifies for our returns policy.  Just Bee will pay for a courier within Australia  to pick up your returns at a location convenient to you.

For returns from New Zealand, of shoes purchased at Just Bee, the cost of shipping must be paid in full by you prior to acceptance by Just Bee.

If the product is faulty when you receive it you may choose to return the product to Just Bee for a full refund. Faults will be assessed by our Customer Service Centre and we may also consult with the supplier or manufacturer. If the product is found to be faulty you will receive a full refund.

All Just Bee Footcare are not eligible for a refund, exchange or credit,

For more information on our returns policy, please see our Returns Policy.

 

REFUNDS

Refunds will only be issued in accordance with our returns policy and will only be made to the original account used for payment. In some limited circumstances we may make a refund to an alternate account if the original has been cancelled or is not available.

Just Bee will not consider requests for refunds after 30 days of purchase unless the product is deemed faulty by our Customer Service team.

If any items are not eligible for a refund we will contact you and return those items to you at your cost. These items will incur a postage charge - $9 for Australian returns. All efforts will be made to contact you, however, if we do not hear from you within 30 days we reserve the right to dispose of your items.

If you used a voucher with a minimum spend on an order and wish to return one of the items in that order please note the following:

Should the return of an item cause the total value of the non-returned items to be less than the minimum spend of the voucher, you will receive a refund for the item value less the voucher amount. This is because the voucher is no longer eligible to be used on the order as it does not meet the minimum spend requirement.

Should the total value of the non-returned items be greater than the minimum spend, the voucher will be applied to the remaining total value of the order and you will receive a refund for the item/s returned.

For special promotions such as “Buy 2 Get 1 Free”, please note the following if you wish to return one of the items from the offer:

 You will receive a refund for the value of the returned item less the value of the lowest priced pair. This is because the total order no longer qualifies for the “Buy 2 Get 1 Free” offer.

We will not refund any Delivery Fees that you have paid at purchase to have the product shipped to you, or the cost of any packaging you provide to send the items back to us. 

For more information on refunds, please see our Returns Policy.

 

LOSS OF GOODS

The risk of loss of goods shall be passed to you upon our delivery of the product to Just Bee’s nominated delivery company. In the case of all deliveries you authorise for the goods to be left at your specified address and your order will have been taken to be delivered as if they had been signed for. Just Bee will not be held responsible for any loss, damage or liability as a result of this authority.

 

LINKS

The Website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such other website.

 

VOUCHERS

Vouchers are issued in Australian dollars (AUD).

Vouchers are issued on a one-time use per customer and are taken off the total invoice amount.

Limit of one voucher per order can be used.

Vouchers are not applicable to sale items unless stated otherwise.

No cash redemption for a voucher code is possible.

To redeem a voucher code, enter it at the checkout under “Voucher Code” and click “Apply”.

If you return an item that was purchased using a voucher, you will be issued a new voucher provided that the item is returned before the voucher expiry date.

 

GIFT CARDS

Please treat Just Bee Gift Cards as cash. They cannot be refunded or replaced if the card is lost or stolen, for change of mind, or should the email be lost.

Just Bee gift cards are only accepted online on the Just Bee Website.

The balance on the Gift Card is valid for 3 years from date of purchase. Any unused balance on the Gift card will be voided after 3 years from date of purchase.

Amounts on the Just Bee Gift Cards range from $50 minimum to $200 Maximum.

Gift Cards cannot be returned or exchanged for a refund.

All returned items that were paid for with a Gift Card will be refunded back to you on the newly issued credit note to use against a future purchase. There will be no extension of the expiration of gift cards or credit notes.

If you return an item paid by a Gift Card and credit card or PayPal, you will be refunded on your credit card or PayPal account up to the amount of your initial card payment. The remaining amount will be issued on to a credit note for a future purchase.

To return an item that you have purchased with a Gift Card, go here.

Any balance that remains on the Just Bee Gift Cards can only be used in whole or part against future purchases on the Just Bee website, no change will be given.

If your total order amount exceeds the gift card value, the remaining balance will be required to be paid using a credit card or PayPal account.

You can check your Gift Card balance by emailing online@justbee.com.au. Please note that in most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance on this page is delayed for a period of time.

Gift Cards will not be replaced or refunded if lost or stolen. Just Bee and its affiliates are not responsible for lost or stolen Gift Cards.

Gift Cards are not returnable or exchangeable for cash.

Vouchers, coupons and other discounts may not be used to purchase Gift Cards.

A Gift Card cannot be used to purchase Gift Cards.

Your purchase or use of a Gift Card constitutes acceptance of these Terms and Conditions. These Terms and Conditions are subject to change without notice.

Just Bee Gift Cards are not for promotional use. They may be purchased as personal or business gifts but may not be purchased for the purpose of marketing, advertising or other.

 

PROMOTIONS

By submitting your email address on the promotional pages on Just Bee.com.au you agree to receive our Just Bee newsletter with updates on new arrivals, competitions, promotions and sales. 

To qualify for the “Buy 2 Get 1 Free” promotions, you must add three or more items to your cart in order for the offer to be valid. Enter the code at checkout and click “Apply”. The item with the lowest value will be free.

All site-wide discounts are only applicable on order over $30. All products that are under $30 will not include site-wide or storewide promotions. (E.g. 20% off store wide and 25% off site-wide)

All our sales and promotions are not to be combined with any other offer or promotion, Including but not limited to the Just Bee VIP discount vouchers, reduced lines etc. unless stated otherwise.

 

DISPUTES

This contract will be governed by the laws of Victoria, Australia. Any dispute arising out of your use of the Website, or the products purchased on it, will be subject to the exclusive courts of that jurisdiction.

 

SECURITY

When you register your personal details to establish an account or to place an order, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. Just Bee makes no warranty in respect of the strength or effectiveness of that encryption and accept no responsibility for events arising from unauthorised access of the information you provide.

 

COPYRIGHT

All information, text, material, graphics, software and advertisements on the Website are Copyright (c) of Just Bee its suppliers and/or licensors, unless expressly indicated as otherwise.

The Website content is protected by Australian and international copyright and trade mark laws.

You must not modify, copy or distribute the Website content in any way except as expressly provided for on the website or expressly authorised in writing by Just Bee.

You must not frame or embed in another website any of the material appearing on this website without our prior written consent.

You may use the content of this Website only for the purpose of shopping on this Website or placing an order on this Website and for no other purpose.

 

CHANGES TO TERMS AND CONDITIONS

Just Bee reserves the right to change these Terms and Conditions of its service without informing you. You should check our Website regularly for any updated Terms and Conditions.

The Terms and Conditions for existing orders shall be upheld by Just Bee.

 

CONTACT US

You can find our contact details on our Contact Us page.