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Your web order number can be found in two places: At the top of your order confirmation email or On the dispatch notice found in the box with your order under the heading 'Order Comments'. This order number must be used as a reference when you are contacting customer service.

No problem, we simply reload the refunded amount back onto the gift card you used to make your purchase. If your gift card has expired at the time of your refund, a 30 day extension period is applied. We reserve the right to decline an item for a refund if:

  • The return was made after 60 days
  • The products are marked, damaged or show signs of wear
  • The products are not returned in their original and undamaged box or packaging
We will contact you if any items are not eligible for a refund. If your order included a delivery charge, only the cost of the items returned will be refunded unless the goods were deemed faulty.

Items that were bought during a discount promotion or were bought with a voucher will be refunded for the amount paid for the item i.e. the listed price for that item at time of order less the discount applied.

If a voucher with a minimum spend was used to make an order, please note the following:


  • Should the return of an item cause the total value of the non-returned items to be less than the minimum spend of the voucher, you will receive a refund for the item value less the voucher amount. This is because the voucher is no longer eligible to be used on the order as it does not meet the minimum spend requirement.
  • Should the total value of the non-returned items be greater than the minimum spend, the voucher will be applied to the remaining total value of the order and you will receive a refund for the item/s returned.

iShoes's Returns Policy includes the rights you are entitled to under the Australian Consumer Law. If you wish to return a faulty good and the purchase was made within the 60-day return period please contact our Customer Satisfaction Team.

iShoes may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty.

If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.

If you have made an online purchase, it is much quicker and easier to return back to head office as the return has to be processed at our head office regardless.

Please always call head office on 1300 474 637 if you can make the process as quick and easy as possible for you.